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Refund Policy
Last updated: 21 October 2026
We want you to enjoy your BlushandHue purchase. If something is wrong with your order, please contact us with your order number and a description of the issue.
Damaged, defective, or incorrect items
If your item arrives damaged, is defective, does not materially match its description, or is different from what you ordered, please contact us promptly—preferably within 7 days of delivery—so we can investigate and help.
Please include clear photographs of the item and, where relevant, its packaging. An unboxing video can help us investigate, but it is not mandatory. The suggested reporting period does not limit your statutory rights.
Depending on the issue and applicable requirements, we will arrange an appropriate replacement, return, or refund. We will cover reasonable return shipping costs for an incorrect, damaged, or defective item.
Handmade variations
Minor differences in colour, shape, texture, and hand-painted details are natural features of handmade products. These are not defects unless the item is materially different from its description or unsuitable for its intended use.
Change-of-mind returns
We do not offer returns or exchanges solely for a change of mind or personal preference after delivery. This does not affect your rights concerning damaged, defective, incorrect, or misdescribed products.
Return arrangements
Please contact us before sending an item back so we can provide the correct instructions. Where reasonably possible, keep the item and packaging available while we resolve your request.
Refund processing
Approved refunds will normally be made through the original payment method. Your bank or payment provider may require additional time to credit the amount.
Missing deliveries
If your order has not arrived by the estimated delivery date, contact us. We will investigate with the delivery partner and arrange an appropriate resolution.